FREQUENTLY ASKED QUESTIONS

 

 

1.      How do I put my telephone line on seasonal/vacation billing?

Answer:  You must complete the brightly colored form that we have included, each year in your August billing and return it to us.  Seasonal/vacation rate is effective with your billing cycle for whichever month(s) you choose.  If you do not have a form please call our office and we will send you a new one.  Remember that seasonal billing coincides with our billing cycle the 19^th of the month for Tidewater Telecom, Inc. .  Seasonal disconnects are available for Coastal Telco internet accounts

 

2.      I have numbers on my phone bill that I don’t recognize.

Answer:  If you have internet access you can go to google.com or switchboard.com or anywho.com and enter area code and # to get a listing if available.  Be aware that there is not currently a database for cell phone listings and you will not get a listing for a non-published listing.  If you do not have internet access please call our business office and we will research for you.  We do not issue credit for DDD (direct dialed) calls.

 

3.      Can I pay my bill with a credit/debit card?

Answer: No, we do not accept credit or debit cards. You might check with your bank, some banks offer a service to their customers in which they automatically deduct payments from your account and send us a check.

 

4.      Can I pay several phones bill with one check?

Answer: Yes, please include the payment stubs indicating how much you are paying on each account so your payments are applied properly.

 

5.      Can I pay my internet, phone bill and/or cable bill with the same check?

Answer: Yes, Tidewater and Coastal bills you can pay with one check, made out to Tidewater Telecom Inc.. Your cable bill with Lincolnville Communications, however, must be paid separately, made out to Lincolnville Communications.

 

6.      Can I get balance due information on my roommate’s or boy/girlfriend’s account?

Answer: No, for confidentiality reasons, we can not give out any information unless your name appears on the account or we have permission from the account holder. Forms are available from the business office to add or remove names from an account.

 

7.      Do I have to pay the FCC Access Charge of $6.50 per month?

Answer: Yes, we are required to bill the charge and you are required to pay it. We offer a lifeline discount program for our customers who receive State aide, food stamps or heating assistance, which will help reduce your phone bill. For rules and guidelines regarding this program call our business office for information. The MPUC homepage offers insight on how the funds collected are used.